canvasmuse.shop is committed to providing you with high-quality products and a satisfying shopping experience. If you are not satisfied with the items you have received, please refer to the following Return and Exchange Policy:

  1. Return and Exchange Period
    Customers may request a return or exchange within 30 days of receiving their items.
    Requests submitted after this period will not be accepted.
  2. Return and Exchange Conditions
    Items must remain in their original condition—unused, unwashed, and accompanied by their original packaging and tags.
    Sale items or bundled sets are typically excluded from returns and exchanges (please refer to the specific product page description for details).
  3. Return and Exchange Process
    Contact Customer Service and provide your order number along with the reason for the return or exchange.
    Once confirmed by Customer Service, you will be provided with the return address and relevant instructions.
    Please securely package the items and ship them back to the designated address.
    Upon receiving the items and verifying that they meet the return/exchange conditions, we will process your refund or exchange within 7–10 business days.
  4. Refund Information
    Refunds will be issued via the original payment method used for the purchase.
    Once the refund has been processed, it typically takes 3–5 business days for the funds to appear in your account; the exact timing depends on your bank or payment platform.
  5. Shipping Costs
    For returns or exchanges resulting from product quality issues, we will cover the shipping costs.
    For returns or exchanges due to personal reasons (e.g., disliking the item or selecting the wrong size), the shipping costs must be borne by the customer.
  6. Exchange Information
    For exchanges, the original item must first be returned to us; the replacement item will be shipped out only after the returned item has been received and verified.
    If the price of the replacement item differs from the original item, the price difference will be handled on a case-by-case basis.
  7. Contact Us
    If you have any questions regarding returns or exchanges, or if you require assistance, please contact us via the following methods:
    Email:
    Phone:
    Address: